How Pre-ordering Works
Pre-ordering allows customers to reserve eligible products before they are available for regular shipment. This page explains the basic pre-order process, including payment, estimated availability, order updates, shipping, and what happens if a pre-order is delayed or cancelled.
1. Choose a Pre-order Product
Products available for pre-order will normally be identified on the applicable product page. Before placing an order, customers can review the available product information, estimated availability, and any relevant notes provided for that item.
2. Place Your Order
A pre-order can be placed through the normal checkout process on nardevic.com. Customers may select an available payment method and provide the required billing, contact, and shipping information.
Transactions are processed in EUR.
3. Payment for Pre-orders
Pre-orders may require payment at the time the order is placed. Payments may be processed through supported providers including Stripe and PayPal, depending on the payment method selected at checkout.
More information about accepted payment methods, payment security, failed transactions, and payment disputes is available in our Payment Policy.
4. Order Confirmation
After a pre-order has been placed successfully, the order information will normally be recorded using the details provided during checkout.
If there is an issue with payment authorization, product availability, shipping information, or another important order detail, we may contact the customer using the information associated with the order.
5. Estimated Availability
Estimated release, restock, or availability dates for pre-order products are provided as good-faith estimates and are not guaranteed shipment dates.
Production schedules, supplier timing, transportation, quality checks, or other operational factors may cause an estimated date to change.
6. Waiting for Your Pre-order
While the product is waiting to become available, the order remains associated with the customer information provided at checkout.
If the expected availability changes significantly, updated information may be provided where appropriate.
7. When the Product Becomes Available
Once the pre-order product becomes available, the order will normally enter processing. The standard processing period is 1–4 business days.
Processing time is separate from the estimated shipping time.
8. Shipping Your Pre-order
After processing, the order will be prepared for shipment using the applicable delivery service.
Standard delivery may take up to approximately 30 days, depending on the delivery address, carrier conditions, customs procedures, public holidays, and local logistics services.
Full shipping information is available in our Shipping Policy.
9. Tracking Your Order
Once tracking information becomes available, customers can review the shipment status through our Track Order page.
Tracking information may require approximately 24–72 hours after shipment to begin displaying updated movement information.
10. If a Pre-order Is Delayed
A pre-order may occasionally take longer than originally estimated because of manufacturing, supplier, logistics, quality control, or transportation delays.
If the delay becomes significant, customers may contact us at [email protected] to ask about the current order status or available options.
11. Cancelling Before Shipment
If a customer would like to cancel a pre-order before it enters final shipment preparation or dispatch, a cancellation request may be sent to [email protected].
We will review the current order status and confirm whether cancellation is still available.
12. If the Product Becomes Unavailable
If we determine that a pre-order product cannot reasonably be supplied, the affected product or order may be cancelled.
Where a refund is due, it will be returned to the original payment method in accordance with the applicable refund terms.
13. Pre-order Refunds
Approved refunds are returned to the original payment method. Once approved, we process refunds within 7 business days.
Detailed return eligibility, cancellation-related refund conditions, and refund procedures are available in our Refund & Returns Policy.
14. Orders Containing Other Products
If an order contains both pre-order products and products that are already available, shipment timing may depend on how the order is prepared.
In some cases, products may be held until the pre-order item becomes available, while other orders may be eligible for separate shipment arrangements.
15. Damaged, Incorrect or Missing Items
If a delivered pre-order arrives damaged, contains an incorrect item, or is missing an item, please contact us at [email protected] within 48 hours of delivery.
Supporting photographs of the packaging, shipping label, product, or package contents may be requested where relevant.
16. Returns After Delivery
Once a pre-order has been delivered, eligible returns are generally covered by the same 30-day return period that applies to regular orders.
Return eligibility, return shipping costs, and refund conditions are explained in our Refund & Returns Policy.
17. Changes to Pre-order Information
Pre-order information may occasionally be updated before shipment, including estimated availability, packaging, accessory details, or other product-related information.
If a material change affects an existing order, we may provide updated information or available options where appropriate.
18. Need Help with a Pre-order?
If you have questions about product availability, pre-order status, payment, cancellation, shipping, or refunds, please contact us at [email protected].
Including your order number and a short description of your question can help us review the request more efficiently.