Datenschutz

At nardevic.com, operated by NARDEVIC, LLC, we take the protection of personal information seriously. This page provides a clear overview of how customer information is handled, protected, and used when visiting our website, placing an order, making a payment, or contacting our support team.

1. Personal Information We Process

We may process information provided during an order or customer service request, including names, billing and shipping addresses, email addresses, telephone numbers, order details, transaction references, and communications relating to purchases or support requests.

Limited technical information may also be collected, such as IP address, browser information, device information, access times, and website activity.

2. How Information Is Used

Personal information may be used to process orders, arrange worldwide delivery, provide order tracking, process payments, handle returns and refunds, respond to customer enquiries, prevent fraudulent activity, and maintain the security and proper operation of our website.

3. Payment Data

Payments may be processed through supported providers including Stripe and PayPal.

Sensitive payment information such as complete card numbers, CVV security codes, or PayPal passwords is not intentionally stored directly in our ordinary website records.

We may retain limited transaction information, such as payment status, payment method type, transaction reference, and refund status where reasonably necessary for order administration and customer support.

4. Information Security

We use technical and organizational measures designed to reduce the risk of unauthorized access, disclosure, loss, misuse, or alteration of personal information.

These measures may include access controls, administrative account protection, software updates, fraud monitoring, limited access to customer records, and secure communication with service providers.

5. HTTPS & SSL/TLS Protection

nardevic.com uses HTTPS with SSL/TLS encryption to help protect information transmitted between the customer's browser and our website.

Encryption helps reduce the risk of information being intercepted or altered while customers browse the website, submit information, or proceed through checkout.

6. Payment Security

Payment transactions may also be protected by security technologies and procedures used by Stripe, PayPal, financial institutions, and card networks. Depending on the transaction, these may include tokenization, fraud screening, card verification, authentication, and 3D Secure.

7. Sharing with Service Providers

Personal information may be shared with service providers only where reasonably necessary to complete a requested service or support normal website operations.

These providers may include payment processors, hosting providers, security services, logistics providers, delivery companies, and technical support providers.

We do not sell personal information as part of our ordinary business operations.

8. Shipping & Delivery Data

Information necessary for delivery may be shared with shipping, logistics, fulfilment, or customs service providers. This may include the customer's name, delivery address, contact information, and order information required to complete the shipment.

9. Fraud Prevention & Payment Disputes

Order, payment, shipping, tracking, refund, and relevant customer service information may be reviewed where reasonably necessary to investigate suspicious transactions, payment disputes, PayPal claims, or chargebacks.

Relevant records may be provided to Stripe, PayPal, banks, card issuers, or other payment participants when required to review a specific transaction or dispute.

10. Data Retention

Personal information held directly by us for ordinary customer, order, shipping, payment administration, return, refund, and customer service purposes is generally retained for no longer than 1 year.

After the applicable retention period, information may be deleted, anonymized, or removed from ordinary active records.

Independent service providers such as Stripe, PayPal, banks, or logistics providers may retain information according to their own legal obligations and privacy policies.

11. Cookies

Cookies and similar technologies may be used to support essential website functions, maintain shopping sessions, remember preferences, improve website performance, and assist with security and fraud prevention.

Where applicable law requires consent for non-essential cookies, customers may be provided with appropriate cookie preference controls.

12. GDPR Rights

Where the General Data Protection Regulation (GDPR) applies, customers may have rights relating to their personal information.

Depending on the circumstances, these rights may include access, correction, deletion, restriction of processing, data portability, objection to certain processing activities, and withdrawal of consent where processing is based on consent.

13. International Data Processing

Because we provide worldwide services and use international payment, hosting, and logistics providers, personal information may sometimes be processed outside the customer's country of residence.

Where applicable law requires safeguards for international data transfers, appropriate lawful measures may be used for the relevant processing.

14. Customer Privacy Requests

Customers may contact us at [email protected] regarding personal information associated with an order or to submit an applicable privacy request.

Reasonable verification information may be requested before personal information is disclosed, corrected, or deleted in order to help prevent unauthorized access.

15. Refund & Payment Records

Refund-related information may be retained where reasonably necessary to document the original transaction and refund status.

Approved refunds are returned to the original payment method and are processed within 7 business days, consistent with our Refund & Returns Policy.

16. Children's Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable data protection law. If information is believed to have been submitted improperly, customers or guardians may contact us at [email protected].

17. Privacy Policy

This page provides a general overview of our data protection practices. More detailed information about how personal information is collected, processed, stored, shared, and protected is available in our Privacy Policy.

18. Contact

If you have questions about data protection, privacy, payment information, or the use of personal information, please contact us at [email protected].

We aim to review privacy-related enquiries carefully and respond according to the circumstances of the request and applicable data protection requirements.