Frequently Asked Questions

We provide worldwide shipping to supported delivery locations. Availability may vary for remote areas, islands, or regions with limited logistics services.

If you are unsure whether we can deliver to your location, please contact us at [email protected].

Full details are available in our Shipping Policy.

Our standard worldwide shipping fee is €5.99 per eligible order unless another shipping option is displayed or agreed upon.

We currently do not offer a standard free-shipping promotion.

Orders are normally processed within 1–4 business days after successful payment confirmation.

Business days are Monday through Friday, excluding weekends and public holidays. Processing time is separate from shipping time.

Standard shipping may take up to approximately 30 days after the order has completed processing.

Actual delivery time may vary depending on the destination address, customs procedures, carrier conditions, weather, public holidays, and local logistics networks.

Expedited shipping may be available for certain destinations. The applicable shipping charge depends on the destination, shipment requirements, and available logistics services.

Customers who require expedited delivery may contact [email protected] for availability and pricing.

Once tracking information becomes available, you can check the shipment status through our Track Order page.

Tracking information may require approximately 24–72 hours after shipment to begin displaying updates.

International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country.

Unless otherwise stated at checkout, these charges are not included in the product price or standard shipping fee and remain the customer's responsibility.

If an order arrives damaged, contains an incorrect product, or is missing an item, please contact [email protected] within 48 hours of delivery.

We may request the order details and clear photographs of the packaging, shipping label, affected product, and package contents where relevant.

Customers may request a return within 30 days from the date of delivery.

Return requests received more than 30 days after delivery will not normally be accepted unless otherwise required by applicable law.

More information is available in our Refund & Returns Policy.

Returned products should generally be in a condition suitable for inspection and resale and include the original components, accessories, cables, manuals, packaging, and other supplied items where applicable.

Products materially damaged through misuse, unauthorized repair, modification, improper installation, or excessive wear may not qualify for a standard return.

If a return is requested because of a change of mind, an incorrect purchase decision, or another reason not caused by our error, the customer is generally responsible for the return shipping cost.

If the return results from a damaged-on-arrival product, a materially defective product, an incorrect item, or another error on our part, we will cover the reasonable return shipping cost or provide an appropriate return arrangement.

Once a refund has been approved, we will process it within 7 business days.

The refund will be returned to the original payment method. After we issue it, the customer's bank, card issuer, PayPal, or other payment provider may require additional time before the funds appear in the account.

We support commonly used payment methods including Visa, Mastercard, Google Pay, PayPal, American Express, Apple Pay, and Discover, where available.

Payments may be securely processed through supported providers, including Stripe and PayPal.

Please see our Payment Policy for more information.

Transactions through nardevic.com are processed in EUR.

If your payment account uses another currency, your bank, card issuer, or payment provider may apply its own exchange rate or currency conversion fee.

Our website uses HTTPS and SSL/TLS encryption to help protect information transmitted between your browser and nardevic.com.

Supported payment providers may also use measures such as tokenization, fraud screening, authentication, and 3D Secure where applicable.

Full payment card numbers, CVV codes, and PayPal passwords are not intentionally stored directly in our ordinary website records.

A payment may fail because of incorrect payment details, insufficient funds, card restrictions, security checks, authorization issues, or limitations applied by the payment provider.

Customers may try another supported payment method or contact their bank or payment provider. For payment disputes or chargebacks, relevant order, payment, shipping, tracking, refund, and customer service records may be provided to Stripe, PayPal, the applicable card issuer, or financial institution where reasonably necessary to review the transaction.

Personal information held directly by us for ordinary customer, order, shipping, payment administration, return, and customer service purposes is generally retained for no longer than 1 year.

Stripe, PayPal, financial institutions, logistics providers, or other independent service providers may retain information according to their own legal requirements and privacy policies.

More information is available in our Privacy Policy.

Depending on applicable law, including the GDPR where relevant, customers may have rights relating to access, correction, deletion, restriction of processing, data portability, objection to certain processing activities, and withdrawal of consent where processing is based on consent.

Privacy-related questions or requests may be sent to [email protected]. Additional details are provided in our Privacy Policy.