Payment Policy

This Payment Policy applies to purchases made through nardevic.com, operated by NARDEVIC, LLC. We aim to provide customers with a clear, secure, and convenient payment experience when placing an order through our website.

1. Accepted Payment Methods

We accept a range of commonly used payment methods, including Visa, Mastercard, Google Pay, PayPal, American Express, Apple Pay, and Discover, where available.

Available payment options may vary depending on the customer's device, location, card issuer, payment provider, or checkout configuration. Payments may be securely processed through supported payment partners, including Stripe and PayPal.

2. Transaction Currency

All transactions on nardevic.com are processed in EUR.

If a customer's card, bank account, digital wallet, or PayPal account uses a different currency, the payment provider or financial institution may apply a currency conversion rate or additional conversion fee.

Any currency conversion charges are determined by the customer's payment provider or financial institution and are not controlled by us.

3. Payment Security

We use established payment service providers and industry-standard security technologies to help protect payment information during checkout.

Payment transactions may be protected through technologies and security practices including SSL/TLS encryption, PCI-DSS compliant payment processing, tokenization, fraud screening, and 3D Secure authentication where supported by the customer's card issuer or payment provider.

Full card numbers, CVV security codes, and online banking credentials are not stored directly by nardevic.com. Sensitive payment information is handled by the applicable payment processor according to its security requirements.

4. Payment Authorization & Failed Payments

An order is normally confirmed only after the applicable payment provider successfully authorizes the transaction.

A payment may be declined, delayed, or unsuccessful for reasons such as incorrect payment details, insufficient funds, card restrictions, security checks, payment provider limitations, expired cards, or authorization issues.

If a payment is unsuccessful, the customer may try another supported payment method or contact their card issuer, bank, PayPal, or the relevant payment provider for additional information. If assistance is needed regarding an order payment, customers may contact us at [email protected].

5. Payment Disputes & Chargebacks

If a customer believes that a payment was incorrect, duplicated, unauthorized, or otherwise problematic, we welcome the opportunity to review the matter through [email protected].

Providing the order number, transaction information, and a brief description of the issue can help us investigate the payment more efficiently.

Payment disputes or chargebacks submitted through a card issuer, Stripe, PayPal, bank, or other payment provider may be handled according to the applicable provider's dispute procedures. We may provide relevant order, payment, shipping, tracking, and customer service records when responding to a payment dispute.

6. Refunds

Approved refunds will be returned to the original payment method used for the purchase.

Orders paid through Stripe will be refunded through the original Stripe-supported payment method, while orders paid through PayPal will be refunded to the original PayPal transaction.

Once a refund has been approved, we will process the refund within 7 business days. After the refund is issued, the time required for the funds to appear in the customer's account may depend on the applicable bank, card issuer, PayPal, or other payment provider.

Refund eligibility remains subject to our Refund & Returns Policy .