Refund & Returns Policy

This Refund & Returns Policy applies to purchases made through nardevic.com, operated by NARDEVIC, LLC. Our store offers robotics products, power and charging equipment, developer tools, and related accessories. We aim to handle return and refund requests clearly and fairly while taking into account the nature of electronic and technical products.

1. Return Period

Customers may request a return within 30 days from the date of delivery. The delivery date shown by the applicable shipping service will normally be used to determine the beginning of the return period.

Return requests submitted more than 30 days after delivery will not normally be accepted, unless otherwise required by applicable law.

2. Return Eligibility & Product Condition

To be eligible for a return, the product should generally be returned in a condition suitable for inspection and resale, together with its original components, accessories, cables, manuals, packaging, and other items supplied with the order where applicable.

Products that have been materially damaged through misuse, unauthorized repair, modification, improper installation, excessive wear, or use inconsistent with the product instructions may not qualify for a standard return.

Reasonable handling necessary to inspect the product does not automatically prevent a return. Each request may be reviewed according to the condition of the returned item and the reason for the return.

3. Damaged, Incorrect or Missing Items

If an order arrives damaged, contains an incorrect product, or is missing an item, please contact us at [email protected] within 48 hours of delivery.

To help us review the issue efficiently, customers may be asked to provide the order information together with clear photographs of the outer packaging, shipping label, affected product, and package contents where relevant.

The 48-hour reporting period applies specifically to delivery damage, incorrect items, and missing items. It does not replace the general 30-day return period described in this policy.

4. Return Request Process

A return request may be started by contacting us at [email protected] and providing the order number, the product involved, and a brief explanation of the reason for the return.

Once the request has been reviewed, we will provide the applicable return instructions and, where appropriate, the return address or return shipping information.

To reduce the risk of delays or lost packages, returns should be sent only after return instructions have been provided. Products sent back without prior return authorization may require additional verification before a refund can be processed.

5. Return Shipping Costs

If a return is requested because the customer changed their mind, ordered the wrong item, no longer requires the product, or for another reason not caused by our error, the customer is generally responsible for the return shipping cost.

If the return is required because the product was damaged on arrival, materially defective, incorrectly supplied, or otherwise resulted from an error on our part, we will cover the reasonable return shipping cost or provide an appropriate return arrangement where available.

Original shipping charges and additional expedited shipping charges are generally non-refundable unless the return results from our error or applicable law requires otherwise.

6. Inspection & Refund Approval

Returned products may be inspected after they are received so that we can confirm the product condition, included components, and the reason for the return.

Once the return has been reviewed and approved, the eligible refund amount will be confirmed. If a returned product is incomplete, materially damaged, altered, or shows damage unrelated to the original reported issue, the refund may be reduced or declined where permitted by applicable law.

We will communicate with the customer if additional information is reasonably needed before the return review can be completed.

7. Refund Method & Processing Time

Approved refunds will be returned to the original payment method used for the order.

Orders paid through Stripe will be refunded through the original Stripe-supported payment method, while orders paid through PayPal will be refunded to the original PayPal transaction.

Once a refund has been approved, we will process it within 7 business days. After the refund is issued, the time required for the funds to appear in the customer's account may depend on the payment provider, bank, or card issuer.

Refunds are not normally issued to a different card, bank account, PayPal account, or alternative payment method from the one originally used for the purchase.

8. Non-Returnable Situations & Customer Support

Returns may not be accepted for products that have been deliberately damaged, substantially modified, repaired without authorization, returned with essential components missing, or used in a way that prevents reasonable inspection or resale, unless the return relates to rights that cannot be excluded under applicable law.

Return requests received after the 30-day return period will not normally be accepted unless applicable law provides otherwise.

If there is any uncertainty about whether a product qualifies for return, or if assistance is needed with a damaged, incorrect, missing, or defective item, customers are welcome to contact us at [email protected]. We will review the circumstances and provide the appropriate next steps based on this policy.