Privacy Policy

This Privacy Policy explains how NARDEVIC, LLC collects, uses, stores, protects, and shares personal information when customers visit, communicate with, or place an order through nardevic.com. We respect customer privacy and aim to handle personal information in a transparent, proportionate, and secure manner.

1. Information We Collect

We may collect information that customers provide when using our website, placing an order, requesting customer support, submitting a return request, or communicating with us. This may include a customer's name, billing address, shipping address, email address, telephone number, order information, selected payment method, transaction references, and communications relating to an order.

We may also receive limited technical information such as IP address, browser type, device information, operating system, referring pages, access times, website activity, and information collected through cookies or similar technologies.

2. How We Use Personal Information

Personal information may be used to process and fulfil orders, arrange worldwide shipping, provide order tracking, communicate about purchases, respond to customer service requests, handle returns and refunds, prevent fraudulent transactions, maintain website security, and meet applicable legal or regulatory responsibilities.

3. Legal Basis for Processing

Where applicable data protection laws, including the General Data Protection Regulation (GDPR), require a legal basis for processing, information may be processed because it is necessary to perform a contract with the customer, comply with a legal obligation, protect legitimate business and security interests, or because the customer has provided consent for a particular use.

Where processing relies on consent, that consent may be withdrawn where applicable without affecting processing that was lawfully carried out before the withdrawal.

4. Order & Delivery Information

To complete an order, we may use customer contact and delivery information to verify the order, prepare the shipment, provide delivery updates, respond to delivery questions, and work with logistics providers.

Only information reasonably necessary to complete the delivery may be shared with the applicable shipping, logistics, fulfilment, customs, or delivery service provider. International shipments may also require certain information to be provided to customs authorities or other agencies where legally required.

5. Payment Information

Payments available through nardevic.com may be processed using Stripe or PayPal, depending on the payment method selected at checkout.

Payment information required to authorize a transaction is transmitted to the applicable payment provider. We do not need to directly store a customer's full payment card number, CVV security code, or PayPal account password in order to complete an ordinary transaction.

We may retain limited payment-related records such as the payment method type, transaction reference, payment status, refund status, and information reasonably necessary to reconcile orders or respond to payment questions.

6. Payment Security

Payment transactions are handled through established payment providers, including Stripe and PayPal. Sensitive payment information is transmitted through secured connections rather than being intentionally displayed or stored as complete card credentials within our ordinary website records.

Depending on the payment provider, card issuer, and transaction, additional security measures such as payment tokenization, fraud screening, authentication, card verification, or 3D Secure verification may be applied during checkout.

7. HTTPS, SSL/TLS & Connection Security

nardevic.com uses HTTPS with SSL/TLS encryption to help protect information transmitted between a customer's browser and our website.

These technologies encrypt data while it is in transit and help reduce the risk of information being intercepted or altered while customers browse the website, submit account or contact information, or proceed through checkout. We also aim to maintain valid website security certificates and use secured connections when communicating with supported payment and service providers.

8. Additional Data Protection Measures

We use a combination of technical and organizational measures designed to reduce unauthorized access, accidental loss, disclosure, misuse, or alteration of personal information.

These measures may include limiting administrative access, using account authentication, applying software and security updates, maintaining access controls, reducing unnecessary collection of sensitive information, reviewing suspicious website activity, and restricting access to customer records to persons or service providers that reasonably require the information to perform their responsibilities.

9. Fraud Prevention & Transaction Review

Certain order and technical information may be reviewed to help identify suspicious payments, unauthorized transactions, account misuse, abnormal purchasing activity, or other activity that could affect customers or our services.

Stripe, PayPal, banks, card issuers, and other payment participants may conduct their own transaction screening and security checks under their respective systems and privacy practices.

10. Payment Disputes & Chargebacks

If a payment dispute, PayPal claim, card dispute, or chargeback is opened, information reasonably relevant to the transaction may be provided to the payment processor, card network, financial institution, or dispute resolution service handling the matter.

This information may include the order number, transaction reference, order contents, customer communications, shipping address, shipment status, tracking information, delivery confirmation, refund records, and relevant customer service history. Information is provided for the purpose of reviewing and responding to the specific payment dispute and is not intended to be used for unrelated purposes.

11. Refund Information

Approved refunds are returned to the original payment method used for the purchase, consistent with our Refund & Returns Policy .

Orders paid through Stripe are refunded through the original Stripe-supported payment method, while PayPal payments are refunded to the original PayPal transaction. Once a refund has been approved, we process it within 7 business days. Financial institutions or payment providers may require additional time before the funds are displayed in the customer's account.

12. Data Sharing with Service Providers

We do not sell personal information as part of our ordinary business operations. Information may be shared with service providers where reasonably necessary to operate the website or complete a requested service.

These providers may include Stripe, PayPal, hosting providers, security providers, order management services, logistics companies, delivery companies, technical support services, and other providers supporting legitimate website operations. The information shared is intended to be limited to what is reasonably necessary for the relevant service.

13. Cookies & Similar Technologies

Our website may use cookies and similar technologies that are necessary for functions such as maintaining sessions, remembering preferences, supporting shopping cart functions, improving website performance, helping prevent fraud, and understanding how the website is used.

Where consent is required by applicable law for non-essential cookies, those technologies should be used according to the choices provided through the applicable cookie consent controls.

14. International Data Transfers

Because we provide worldwide shipping and use international service providers, personal information may be processed in a country or region different from the customer's place of residence.

Where data protection laws require safeguards for international transfers, we seek to use appropriate contractual, organizational, or other lawful safeguards available for the relevant transfer. Payment information handled directly by Stripe or PayPal may also be processed in locations determined by those providers under their respective privacy and data protection arrangements.

15. Data Retention

Personal information held directly by us for ordinary customer, order, customer-service, shipping, return, and transaction administration purposes is retained for no longer than 1 year from the date it is collected or from the completion of the relevant transaction or customer service matter, as applicable.

At the end of the applicable retention period, information is deleted, anonymized, or otherwise removed from ordinary active records using reasonable administrative or technical procedures.

Stripe, PayPal, financial institutions, logistics providers, or other independent service providers may maintain information under their own legally applicable retention requirements and privacy policies. Their independent retention periods are not controlled by NARDEVIC, LLC.

16. GDPR & Privacy Rights

Customers whose personal information is protected by the GDPR or similar applicable data protection laws may have rights regarding their personal information. Depending on the circumstances, these may include the right to request access to personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or objection to certain processing activities.

Where processing is based on consent, customers may also have the right to withdraw that consent. Some requests may be subject to limitations where processing is necessary to complete an existing transaction, comply with law, establish or defend legal rights, prevent fraud, or protect legitimate security interests.

17. Privacy Requests & Data Deletion

Customers may contact us at [email protected] if they would like to ask about the personal information associated with an order or submit an applicable privacy request.

For security purposes, we may ask for reasonable information needed to verify that the person making the request is the customer or is otherwise authorized to act on the customer's behalf. This helps reduce the risk of personal information being disclosed, modified, or deleted in response to an unauthorized request.

Where a valid request can be fulfilled, we aim to respond in accordance with the timeframes and requirements established by applicable data protection law.

18. Privacy Questions, Updates & Contact

We may update this Privacy Policy when our website practices, service providers, security procedures, or applicable legal requirements change. The current version published on nardevic.com will apply from its stated effective date.

Questions about this Privacy Policy, the use of personal information, payment privacy, data security, or an applicable privacy request may be sent to [email protected]. We aim to review privacy-related enquiries carefully and provide information that is reasonably relevant to the customer's request.