Shipping Policy
This Shipping Policy applies to orders placed through nardevic.com, operated by NARDEVIC, LLC. We provide worldwide shipping and aim to make our delivery terms clear, including processing times, standard shipping charges, estimated delivery times, tracking, customs responsibilities, and delivery-related support.
1. Worldwide Shipping
We provide worldwide shipping to supported delivery addresses. Shipping availability may vary for certain remote areas, islands, restricted regions, or locations with limited delivery services.
If you are unsure whether we can deliver to your location, please contact us at [email protected] before placing your order.
2. Order Processing Time
Orders are normally processed within 1–4 business days after successful payment confirmation.
Business days are Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or public holidays will begin processing on the next available business day.
Processing time is separate from shipping and delivery time.
3. Standard Shipping Fee
Our standard worldwide shipping fee is €5.99 per eligible order unless a different shipping option is selected or otherwise displayed during checkout.
We currently do not offer a standard free shipping promotion.
Additional charges may apply to remote locations, special delivery areas, or destinations requiring additional logistics arrangements.
4. Standard Delivery Time
Standard shipping may take up to approximately 30 days after the order has completed processing and has been handed over for delivery.
Actual delivery time may vary depending on the destination address, local logistics network, customs processing, weather conditions, public holidays, transportation capacity, and other circumstances outside our reasonable control.
The estimated delivery period is provided as a general guideline and is not a guaranteed delivery date.
5. Expedited Shipping
Expedited shipping may be available for certain destinations upon request or when presented as an available option.
Expedited shipping charges are not fixed and may vary according to the delivery country or region, destination address, shipment size, delivery service availability, and applicable logistics costs.
Customers who require expedited delivery should contact [email protected] for availability and applicable shipping charges before placing or finalizing the order.
6. Order Tracking
Once tracking information becomes available, customers can check their shipment status through our Track Order page.
Tracking information may require approximately 24–72 hours after shipment to become active or display updated movement information.
Temporary delays in tracking updates do not necessarily mean that the shipment has stopped moving.
7. Customs Duties, Taxes & International Charges
International shipments may be subject to customs duties, import taxes, VAT, local taxes, brokerage fees, customs clearance fees, or other charges imposed by the destination country or relevant local authorities.
Unless specifically stated otherwise during checkout, these charges are not included in the product price or standard shipping fee and are the responsibility of the customer.
Customers are responsible for understanding the customs and import requirements that may apply to their delivery destination.
8. Remote Areas & Delivery Limitations
Deliveries to remote areas, islands, rural locations, or regions with limited logistics coverage may take longer than the standard estimated delivery period.
Additional shipping charges may also apply where special delivery arrangements are required.
If you have questions about delivery availability or additional shipping costs, please contact [email protected].
9. Damaged, Incorrect or Missing Items
If your package arrives damaged, or if you receive an incorrect or missing item, please contact us at [email protected] within 48 hours of delivery.
Please provide your order details together with clear photographs of the outer packaging, shipping label, affected product, and relevant package contents where applicable.
The 48-hour reporting period applies specifically to shipping damage, incorrect items, and missing items. Eligible returns remain subject to the terms of our Refund & Returns Policy.
10. Delayed, Refused & Undeliverable Shipments
Shipments may be delayed or returned because of customs processing, incomplete or incorrect addresses, unsuccessful delivery attempts, refusal of delivery, unpaid customs charges, local restrictions, or other delivery-related issues.
Where a shipment is returned for reasons attributable to the customer, reasonable return shipping, handling, customs, or related logistics costs may be deducted from an eligible refund where permitted by applicable law.
Refunds for eligible returned orders will be handled according to our Refund & Returns Policy. For shipping assistance, please contact [email protected].